Benefits of e-Commerce Website Design

In this era of technological advancement an increasing number of people prefer to do business transactions via internet. More and more businesses hire a company to design and develop e-commerce websites, considered a vital aspect in the process of using the internet to help increase sales of their respective products and services. As a result, e-commerce websites have become indispensable, as most commercial enterprises have their own e-commerce websites through which the organizations interact with their customers in addition to selling their products and services.

It is imperative to take into account certain factors that influence e-commerce website design. Appropriate images and pictures should be utilized in order to make the e-commerce website visually appealing. Making a good impression and grabbing the customers attention depends on the design and layout of the website. It is important to maintain a professional look which is also user friendly and not complex. Including a search engine and advanced filters would ensure that customers will have access to the product easily. Keeping your site uncluttered and navigable is essential in order to enable the visitors to obtain the necessary products and information.

Generally, a customer does not like to spend more than 30 seconds in the process of evaluating a website. Therefore, it is important that the customer gets the information he or she is searching for within that time. As a result it is possible that they would explore the website ultimately making a purchase. An effective e-commerce website therefore, must be able to give a business this advantage over others.

A merchant account that accepts all types of credit cards is essential for the success of an e-commerce website. Install a secure server and a reliable payment getaway to ensure that the customers information is safeguarded and verified at the same time. For this purpose, use companies that offer SSL certificates.

E-commerce websites help create new business opportunities with potential customers, potential business associates and new product manufacturers. Customers who initially did not know you existed will know about you, and other businesses will approach you about partnership opportunities.

Another benefit of an e-commerce site is that it gives you the ability to possess unlimited store hours, providing your customers 24 hours a day, 7 days a week access to shop and buy products and services from you. In addition, brand or product awareness will increase as you will be able to reach out to millions of consumers all over the world.

What does a successful e-commerce website really need

There are many different options available when it comes to setting up an E-commerce website, but no matter how you go about it, you will need a full array of options when establishing your website in the beginning.

It goes without saying that before you can even begin to think of the setup and design of the ecommerce website, you need to have a business plan drawn up to cater for your product, your marketing plans, and your outline for future growth. Once you have a suitable product and plan to generate traffic and direct it to your website, you can then outline what you want for a fully functioning ecommerce website.

Of the features available, you will need the following, at the very least:

Hosting

Layout and Design

Logo creation (if you don’t already have a company logo)

CMS (content management system) for your products and listing and pricing

Shopping cart integrated into a payment gateway

Order tracking system / database

System reporting

For any ecommerce website that is selling physical (or non-physical) goods, these are the items which you will need to consider when setting up your site.

For hosting, you can either approach a hosting company directly, or approach a decent web designer. The web designer will be able to handle the logo creating for your company logo, and will integrate this into your layout and design for your website as well. They will, usually, also know where the cheaper options are for hosting, and will be able to direct you to a suitable company for this, often being able to set it up for you. Alternatively, often hosting companies provide the same services (by having an in-house developer and designer) as a package, and you will be able to use one of their website templates for your site.

The shopping cart system can either be done by yourself, or by hiring a developer, or by getting a ready-made shopping cart system integrated into your site (your web designer/developer will be able to do this for you). The cart will generally integrate into a payments processing provider, so you’ll need to discuss with a provider about having credit card payments made on your site, and about having the provider take payments and settle with you directly.

Any decent ecommerce website will keep track of its own stock and orders, and will integrate its own stock and sales reports with those that are returned by the payments processing provider. You will then need to do reconciliations with the provider to make sure that all the orders that are processed were paid for, and that the provider settled all payments to you by the required date. The providers are usually quite strict about you maintaining your own records, so keeping track of your own orders is a good idea.

Overall, it is quite simple to do the entire ecommerce website yourself (or with the help of contracted IT professionals), but there are also alternatives out there, where you can purchase an entire, ready-made package. It’s just a matter of looking, and gauging what works best for your situation.

About Webmama

Webmama.co.uk is a leading provider of ecommerce website and shopping cart website solution in the UK. We have packages that suits every budget, with industry leading client centric service and competitive, honest prices, it’s no wonder 1500+ worldwide customers look to Webmama.co.uk for all their ecommerce solution needs.

Were excited to offer you a completely free 14 day trial to evaluate our software with zero risk (no credit card required). Were sure that once you see what our E-commerce website can do, youll know its the right choice for your business and your online success.

Contact: 44 (0) 845 634 4586

Source: webmama.co.uk

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Importance of Chat Support to Small Businesses

Thinking that you can achieve online business success with a plain website that simply displays your product is a big mistake you should remedy as early as now. With technology continuously evolving, consumers are expecting more and more from online shops.

They want the convenience of shopping from home yet an experience close to that when shopping at a local store. One of the things they look for is the assistance they get from staff.

They usually have questions and they want answers. One way to meet this need is to get a live chat for website.

THE CONVENIENCE OF LIVE CHAT

Live chat is convenient for consumers. Even when shopping online, many consumers want to get help (when they need it) from a real person. What is surprising is that most of them would choose live chat support over assistance via phone or email.

Live chat is just more convenient than dialing a toll free number or composing a long email that contains all their concerns. Moreover, live chat for website usually involves a shorter wait time than call centers.

Emails are usually answered within 24 to 48 hours. Consumers want prompt answers.

TAKING ADVANTAGE OF CONSUMERS LOVE FOR LIVE CHAT

Take advantage of live chat support. With a live chat box on your website and a high number of consumers using it, you can double your sales and build or improve your customer base. It is best to have a team that can answer live chat queries 24/7.

While you can be offline, wont it be great for you and your potential customers if there is a communication channel available round the clock?

SAVE ON LIVE CHAT SOFTWARE

Live chat for website has become cheaper than ever with several companies that offer similar programs. You can find an affordable live chat software and get all the necessary features. Just do your part conduct research before making a purchase.

Compared with phone support, live chat offers big savings to business owners. For instance, when the line is breaking up, callers tend to hang up and businesses would have to make a callback, which costs a few bucks, to salvage the sale.

With live chat for website, costs are reduced because the average interaction cost is also reduced.Save on Payroll with livechat

Moreover, you can reduce payroll expenses. Skilled live chat support representatives can handle several chat sessions simultaneously. Some live chat programs offer canned responses, making answering frequently asked questions fast.

Whether you have just started your online business or have been online for quite a while and want to boost your conversion rate, getting live chat for website is definitely a wise thing to do.

Provide consumers a convenient way to reach you. While phone and email work, adding a live chat box to your website can help a lot, especially in establishing your involvement.

Take advantage of consumers love for live chat support by meeting their expectations in terms of the quality and speed of customer service. Save on customer service expenses and see your conversion rates and sales soar.